The Art of Problem Solving

...while there are many frameworks which have been developed which attempt to get to sought after answers in a methodical manner, the reality is there is less hard science behind this than we would hope. Aristotle, Socrates, and Plato were philosophizing about this long, long ago. Debates brought out valid points in different approaches, but no consensus...

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Measuring IT Success by Business Outcomes

...This was a different time. A time reflective of the technological challenges and complexities that were embodied in computers. Reflective of the high degree of skill required to keep the technological heart beating. A time when working with computers was akin to weaving magic among your peers. A time when the best minds in the business thought the world as a whole would need no more than a handful of computers...

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Margin Notes

...Another tool I have found is to review margin notes of managers, directors, and above. When available, if you are able to take a look at meeting agenda's, presentation handouts, status reports, and the like you may notice something quite interesting. The handwriting which people place on these documents are far more than simple markings. The handwriting which in the margins is the individual's personal take on specific items. In a similar way that handwriting analysts are able to understand a writer from their handwriting (based a direct connection from brain to pen to paper), margin notes are created in the same way...

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Managing at the Core

...This is also the area where truly great IT organizations separate themselves from their peers. Organizations which are able to articulate the problems to solve, the benefits and costs in doing so, and have develop a well though through approach in addressing the problem have a huge leg up. By doing so, the organization can avoid false starts and mis-direction, early involvement of stakeholders instead of late, and the projects have a better chance of running to conclusion. In general, this will provide a more efficient use of capital.

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Celebration of Shadow IT

All those of you who have participated in a Sarbanes-Oxley audit hold up your hand? Good. Now, how many of you have been involved in documenting the processes under scrutiny by the Act? I see fewer hands up. For those of you with your hands still up, do you notice something interesting in each of these processes? Thats's right, there's a healthy dose of technology inside these processes - and a healthy percentage of this was developed by people who don't work within...

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